1. Stand in front of a mirror with a tape measure. Be sure to wear a bra that fits you well.

2. Pull the tape measure around your chest, just below your underarms. You want the tape measure to be firm against your body but not squeezing you. This measurement is your band size. If you get an odd number, round up.

3. Now, measure loosely around the fullest part of your bustline.

4. Your band measurement subtracted from your bust measurement will give you your cup size. Just find the correct number on this bra size chart.

5. just contact us for free 😍 ( info@moonunderwear.com) 

For more specific sizing information, please feel free to reach out to our Customer Service Team (info@moonunderwear.com) and we’d be happy to help you find the perfect fit!

Normally 5~10 working days 

Feel free to contact us , info@moonunderwear.com 🥰🥰

Our confirmation letter is sent out automatically by our ordering system. Feel free to contact us , info@moonunderwear.com if you have not received a confirmation email within 12 hours of placing your order. We will confirm your order on our site and send you another confirmation email with your order number and order details.

There are a few possible reasons that could cause this to happen:

You have entered an incorrect or not frequently used email address when registering on our website. Since our confirmation emails are sent to the email address you registered with us, the letter will be lost.

You used the express checkout feature, which uses the email address associated with your Paypal account. This email address may not be the one you currently use, and it is recommended that you check both for our confirmation email.

Some email systems have filters that classify our email as junk mail to not get to your inbox. However, it is recommended that you look into your junk mail folder before contacting us, as there is a big chance your email system simply blocked it.

1. Login in your accountant 

2. Your will receive our email in every process

3. Feel free to contact us , info@moonunderwear.com 🥰

We accept all the popular payment methods such as PayPal, Visa, MasterCard.

if you want to use other method , Feel free to contact us , info@moonunderwear.com 🥰

5~10 working days .

🥰 Feel free to contact us , info@moonunderwear.com

1. we can only update your shipping address before shipment

2. Feel free to contact us , info@moonunderwear.com 🥰

Please kindly note we are unable to cancel an order after shipment.

Yes

Yes.

And it have been settled in our website , when you place an order , it will remind you how much you need to pay for free shipping .

We suggest you look around for your parcel first. For example, you can ask your neighbors if they see your parcel or check the condition with the entrance guard. Also, you should contact the local express company for further information. If you still haven't found your parcel, please contact us. We will try our best to help you solve the issue.

contact info@moonunderwear.com

we will reply you within 24h in working days.

Please make sure not to return anything before sending the message so we can process the return for you and provide you with the necessary information for the return.

When sending the message, please enclose the order number, the SKU number of the item, a description of the issue, and a few clear photos to show us the exact problem.

We will get back to you as soon as we can.

Once we receive the returned items, it will take up to 3 business days for us to process the refund. 

The refund should reflect your account depending on the method of your payment.

If you would like us to refund the amount to your credit/debit card, that depends on your financial institution which ranges from 3-15 business days. If you would like us to refund the amount to your Paypal account that will take 72 hours.

1. Your Moon Lingerie account or our notification email 

2. If you receive a refund email from us, the specific refund process will depend on your payment method.

For example,

 if you pay by credit card, it will depend on your bank. 

If you pay by PayPal, it will depend on PayPal's policy.

For detailed info. : https://moonunderwear.com/refund_returns